Delivery/returns

** PLEASE NOTE WE HAVE NO POSTAGE OR DELIVERY BETWEEN JULY 21ST — 1ST OF AUGUST ANY ORDERS FROM OUR WEBSITE BETWEEN THOSE DATES WILL BE POSTED FROM 1ST AUGUST, MADE TO ORDER SNUFFLES WILL BE POSTED BY FRIDAY 5TH AUGUST.

Delivery via royal mail standard recorded delivery Or Hermes please allow 3-5 working days.

flat rate delivery rate £3.95 up to 2kg

UK delivery only

Pre-arranged pick up a collection or local delivery is free in Shepley/Shelley, area only of {HD8} Please select pick up at the checkout

Please note orders placed over the weekend/bank holidays will be processed on the next working day

If we can all order items will be packed together.

Some snuffle mats and balls are made to order this takes 7-10 days for delivery unless otherwise stated on the product

If treat boxes are damaged or you are not happy, please contact us via email at flossysdoggoodies2@yahoo.com

TERMS AND CONDITIONS

We try to use minimal packing, so if we can your order will be packed together.

When your order has been dispatched, please allow 3-5 days for delivery

All prices are correct at the time of publication and can be changed without notice

Postage prices are correct at the time of publication and can change without notice

Snuffle mats, snuffle balls, and tug toys are enrichment toys not to be left out to be chewed or eaten always supervise, hand wash and air dry naturally

Treats are natural, so they will vary in size and shape, and colour, weight is approximate,

[supervise all treats and chews and provide fresh drinking water]

Natural treats to store in a cool dry place and out of direct sunlight, You can store in an airtight container, will last approx 2 months unless otherwise stated

IF you have subscribed to our email list for any events or offers that we do you can unsubscribe at any time.

We use third-party payment gateways so we don’t store any card payments details ourselves.

RETURNS

If your order arrives damaged, please contact us asap at flossysdoggoodies2@yahoo.com and we will do what we can to help.

If you are unhappy with your order when it arrives, please contact us within 3 days of receiving and we will do our best to help at flossysdoggoodies2@yahoo.com.

If you do return non-faulty item, you will pay for the postage and a refund will be given when we have received the item